This explains what personal information Her Palais collects when you shop with us, why we need it, and who it is shared with. It applies to herpalais.com.
1. What we collect
- At checkout: your name, email, phone number, delivery address, and the map pin you set for the drop-off point.
- Your order: what you bought, sizes and colours, amounts paid, and delivery status.
- If you create an account: your login email and password. Passwords are stored securely and we cannot see them.
- Messages you send us on WhatsApp or by email.
- We do not receive or store your card or bank details. Payment is handled entirely by our payment provider.
2. How we use it
- To process, pack, and deliver your order, and to arrange exchanges.
- To send you order updates by email — confirmation, shipping, and tracking.
- To answer your questions and resolve any issue with your order.
- To keep the records that tax and accounting law requires.
- We send news about new drops and offers only if you tick the box asking for it — when you create an account, at checkout, or on your account page. We keep a record of when you agreed. Every such email has an unsubscribe link, and you can also switch it off on your account page.
- We do not sell your information, and we do not send you marketing without your permission.
3. Who we share it with
- Couriers and our shipping partner Biteship (for example Grab, Gojek, JNE, or SiCepat) receive your name, phone number, address, and map pin so they can deliver your parcel.
- Our payment provider Yapp processes your payment and receives the details needed to take it.
- Google Maps is used to look up and suggest your address as you type it at checkout.
- Trusted service providers that run the website, store its data, and send our emails, only for those purposes.
- Some of these providers operate servers outside Indonesia. They may only use your information to provide their service to us.
- We may also disclose information when required by law.
4. Cookies & your browser
- We use only what the shop needs to work: your shopping bag, your chosen region and currency, and keeping you signed in.
- If you arrive through one of our own links or QR codes, a cookie remembers which one for 30 days, so we can see which of our promotions led to an order and apply any voucher that came with the link. It holds no personal details and is not shared with anyone.
- If you accept an offer shown on the site, your browser keeps the voucher code for 30 days so checkout can apply it, and remembers that you have seen the offer so it is not shown again.
- We count visits to the shop ourselves, without cookies: which page was opened, which website linked to it, the country, and whether it was a phone or a computer. Your IP address is not stored, and nothing lets us connect one day's visit to the next.
- We do not use advertising cookies, we do not follow you across other websites, and we do not run third-party analytics.
- The checkout map loads its map tiles from OpenStreetMap, which will see your IP address.
5. How long we keep it
- Order records are kept for as long as tax and accounting law requires.
- Account details are kept while your account is open. Ask us and we will delete your account: your login, profile, and saved addresses. Past orders are kept for tax records.
6. Your rights
- You can ask to see the personal information we hold about you, correct it, or have it deleted, where the law allows.
- You can withdraw any permission you have given us at any time.
- Send requests to our customer service on WhatsApp. We may ask you to confirm your identity first.
7. Changes
- We may update this policy as our shop changes. The date below shows when it was last revised.
Questions or requests about your information? Message us on WhatsApp +62 812-3111-5294.
Last updated 2 October 2026.
