Hello babe! By placing an order on our website you confirm that you have read, understood, and agreed to the terms below. Questions? Our customer service team is happy to help.
1. Orders & processing
Orders are subject to availability and are processed once payment is confirmed.
Paid orders ship within 1–2 working days, after quality checking and packing.
You will receive tracking details as soon as your order has shipped.
2. Product information
We do our best to describe and photograph every piece accurately.
Colours may vary slightly from your screen because of lighting and display settings.
Garments are measured by hand, so actual measurements may differ from the size chart by 1–2 cm. Unsure about your size? Message us on WhatsApp before ordering.
3. Exchanges
We do not accept returns or refunds once an order has been processed.
Size or colour exchanges of the same product are accepted within 3 days of delivery, subject to availability.
Exchanged items must be unworn, unwashed, and returned with all tags and packaging intact. Sale items cannot be exchanged.
Shipping costs for an exchange are the customer's responsibility.
4. Issues & claims
If you receive an incorrect or damaged item, contact us within 48 hours of delivery.
Every claim must be supported by a complete unboxing video, filmed from the moment the package is opened. Claims without one may not be reviewed.
5. Payment
An order is confirmed only once payment has been completed and verified.
Please check your payment and order details at checkout. Her Palais is not responsible for delays caused by incorrect information.
6. Your information
Enter your name, phone number, email, and shipping address completely and correctly at checkout.
We use your personal information only to process and fulfil your order and to provide customer support. Our Privacy Policy explains what we collect and who it is shared with.
7. Pricing & promotions
Prices are shown in the currency displayed at checkout and may vary by shipping destination.
Orders already paid are not eligible for a refund or price adjustment if the price is reduced afterwards.
8. International orders
International customers are responsible for providing complete and accurate shipping information.
Any customs duties, import taxes, or other charges levied by the destination country are the customer's responsibility.
